Frequently Asked Questions (FAQs)

How is your service free? What‘s the catch?

We get this question often. It truly is free – no gimmicks!  When you book with us, you will not pay a single dollar more for your vacation than if you were to book direct. In many cases, you will pay less once we apply lesser-known discounts and promotions to your reservation. What you WILL get is a knowledgeable, helpful Hi Ho vacation guide who will walk you through the process and create a truly unforgettable vacation. We receive a small commission from Disney after you travel for taking good care of you. You will find some agencies still charge hidden fees. We do not. Yep, it’s really free!

Why not just book directly with Disney?

When you call Disney directly, you will get a friendly Disney Cast Member trained to get you booked and onto
the next caller. They are lovely people and can give advice or opinions. But they work for Disney. We work for you. We are not a call center, so you’ll be working with the same person throughout the planning process and the extra time we take planning your trip always adds value. Hi Ho Vacations has direct access to all Disney promotions and deals, and we’re notified the minute they are available. This means we get first access to promotional inventories. This is what we do all day, every day! In addition, all of your advanced dining and special experience reservations are handled. We can assist with everything from making the most of your dining plan to tailoring a special experience specific to your families dreams.

How do you process payments?

All reservations are made directly with Disney. Your credit card statement for both the deposit and final payment will reflect a charge from Walt Disney Travel Company / Disney Cruise Line / Adventures by Disney. We will review your payment schedule when your reservation is made, including final payment due date and the policies set by Disney. Hi Ho Vacations never holds or deposits any payments into our accounts for any reason.

I want all those deals, tips and tricks I’ve read about! What about that?

You can spend days, even months, wading through the message boards, blogs, books and podcasts created to give insight on “hidden deals.” There are some good ones (we’re happy to recommend), but there is also a TON of misinformation out there. Hi Ho Vacations is an Authorized Disney Vacation Planner and graduate of Disney’s College of Knowledge. Our years of experience at the Parks, Cruise Ships and Resorts have assisted thousands of clients to date. When deals and promotions are released, we know first! You will never overpay again for your Disney vacation when you book with Hi Ho Vacations. Period. Once your reservation is made with us, we will send you premium tips on dining, entertainment, resort amenities, park attractions and transportation. We know how to make the most of the time of year you’ll be visiting, and any special activities and festivals that may be going on. We carefully check each and every vacation booked with us and the moment a new deal becomes available, we apply the appropriate discount. We, of course, will alert you to the new deal via your contact method of choice!

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